Shipping Period

• STANDARD Delivery may take 4-5 business days for Australia.
• EXPRESS Delivery may take 2 business days for Australia.
• Weekends and public holidays are exempt from the shipping period.

* Expect delays due to unexpected weather, out of stockage, incorrect address, etc.

Available Shipping

• Within Australia
• Total weight of the item must be lower than 20kg to be delivered (eg. 1 laundry Detergent is 2kg)

Shipping Fee

• Shipping fees are calculated based on the weight and delivery location of your order.
• Free shipping detalis;
  ·Free over AUD $ 100
• We also provide Free Shipping to Education Centre (Group Order only) if the combined group order is more than AUD $ 200 within Australia.

Track my order(s)

• Go to Shopping mall > Shortcuts > Track my order(s)

Change Shipping Address

• Shipping address cannot be changed once the order has been processed.

Method of Payment

• Credit card only
• The transaction will be cancelled if the same credit card used more than 3 times within 5 minutes
• The minimum amount of transaction must be over $3 and lower than $1,000

Credit Cards Accepted

• Visa / Mastercard / Amex

Order Cancellation

• Orders can only be cancelled on business days before :
  · KST 07:00 am
  · AEST 8:00 am
• Note: Once cancellation is confirmed, refund will be proceeded automatically. The refund process may require 3 to 5 business days.
• For more inquiries, contact Customer Support Centre.

Payment date

• Payment date cannot be changed once the order has been processed

Return & Exchange

1. If for any reason, you are not satisfied with our products, you may return them within 30 days of purchase, the company will refund one hundred percent (100%) of the price, less applicable bonuses to you on unopened and resalable products.

2. All products are returnable if the product is in the same condition as when purchased including the product packaging or if you discover the product defects.

3. The Company does not refund the original shipping costs on products that you return.

4. The form of the refund will be based on the original form of payment. Instead of a refund, the company may choose other alternatives such as a product credit. The return of products may affect your eligibility to receive bonuses and your Mastership, and if bonuses have already been paid on the returned product, then the company will recoup your bonuses.

5. The company will exchange products purchased directly from the company that are incorrectly sent, or are defective, if you notify the company within thirty (30) days of the date of purchase.

6. You must comply with the following procedures to obtain a refund or exchange;

i. You must return the product to Atomy Oceania Pty. Ltd. during office hours together with the original sales receipt.

ii. All return shipping cost (if any) must be paid by you unless the product is defected.

iii. Products sent to the company without prior company approval will not qualify for a refund or exchange and will be returned to you at your expense

iv. Procedures may vary in jurisdictions where different requirements are imposed by law.

Defective Products

• We cannot accept returns for used products or for individual items that belong to a set.

1. The return date exceeds 30 days from the original purchase date.

2. The damage is caused by the customer’s conduct.

3. Consumed or used products cannot be returned.

Application Period for Refund/Exchange

• In case of a refund, all distributed commission and mastership will be readjusted accordingly.

Return Request

• Fill out the RETURN REQUEST FORM (My Office >Support > Resources) and send it to : atomyau_cs@atomypark.com